Duration: Valid for 3 years starting from the purchase date of your Toshiba/dynabook product

Service Description: Secure your technology investment in the long term with an international Warranty Extension. This Service extends the standard warranty of your Toshiba/dynabook product and expands your EMEA warranty to an international one.

Features:

• •  Extends your standard warranty
• •  Toshiba/dynabook original service parts and labour covered
• •  Worldwide coverage

Purchase Period: Service can be purchased within 1 year of procurement of your Toshiba/dynabook product

Duration: Valid for 3 years starting from the purchase date of your Toshiba/dynabook product

Service Description: With the Gold On-site Repair, Next Business Day Response Service a Toshiba/dynabook Certified Engineer will be dispatched to your location, in many countries within the next business day (cut-off time for service case logging: 3 p.m.). In case the service part can easily be replaced by yourself, you can decide if the service part should be sent to you for self-repair instead.

Features:

• •  On-site Repair
• •  Next Business Day Response (depending on country)
• •  Toshiba/dynabook certified engineer
• •  Warranty Extension
• •  Toshiba/dynabook original service parts and labour covered

Purchase Period: Service can be purchased within 90 days of the procurement of your Toshiba/dynabook product

Duration: Valid for 3 years starting from the purchase date of your Toshiba/dynabook product

Service Description: The Platinum Support Service includes an exclusive blend of services aimed at managing disruptions in the quickest and most efficient way. Should a device become in need of repair, you will get an immediate response to solve the issue and if required, a Toshiba/dynabook certified professional will be dispatched to your location, in many countries within the next business day. This Service further includes a Hard Drive Retention Service, a dedicated Account Manager and a personalised Support Portal, enabling you to keep track of all your mobile assets.

Features:

• •  On-site Repair
• •  Next Business Day Response (depending on country)
• •  Toshiba/dynabook certified engineer
• •  Hard Drive Retention Service
• •  Business Support Portal License
• •  VIP Support Centre
• •  Service Account Manager
• •  Monthly Performance Reports
• •  Warranty Extension
• •  Toshiba/dynabook original service parts and labour covered

Purchase Period: Service can be purchased within 90 days of the procurement of your Toshiba/dynabook product

Duration: Valid for 3 years starting from the purchase date of the licence

Service Description: Keep an eye on all your Toshiba/dynabook assets in no time and with zero effort with the Business Support Portal. Within this customised platform you get a detailed overview of all your registered assets. Also, you can download drivers to ensure optimum performance or log service cases and see their status online.

Features:

• •  Access to the Business Support Portal
• •  Comprehensive Asset Management
• •  Tailored driver download packages
• •  Service Case logging and tracking
• •  Order of Customer Replaceable Units
• •  Technical Knowledge Documents

Purchase Period: Can be purchased anytime

Coverage: This service covers the handling fee and logistic cost which must be paid by device announced

Service Description: With the Asset Recovery Service you choose a safe and eco-friendly disposal of your outdated products. We secure the deletion of your data and if your devices qualify for resale, you will even receive an appropriate refund.

Features:

• •  Includes the resale or recycling of your assets
• •  Covers the handling fee and logistic cost which will be charged per asset
• •  Data Sanitisation within the new NIST 800-88.R1 and Department of Defense 5220-22-M Standards
•    (incl. certificate)

Minimum Quantity: Available for projects with fifty (50) or more devices

Accepted Devices: Every IT related device (laptops, tablets, personal computer, server, storage, network equipment, smartphones, VoIP phones) from any brand will be accepted within this service, except “no-name” or self made products