On-site Repair
Need professional assistance - no matter where you are? We're just around the corner.
You have an important meeting in a couple of days, but something has gone wrong with your Dynabook product? With the On-site Repair Service there is no need to worry. Choose for a Service duration up to 4 years and decide between our different On-site Support-Levels. Further, a Battery or Docking Replacement Service can simply be added on top of your On-site Service as well as a Hard Drive Retention Service. Depending on the On-site offer you choose and the extent of your product defect, our Dynabook Support Centre will either send a Dynabook original service part for you to replace or dispatch a Dynabook certified engineer to your location by the end of the next business day*, so you will be back in business in no time.
Why purchase a On-site Repair Service?
- You can save precious time and effort for your business, while our Dynabook certified engineers will personally assist you with hardware support at your location.
- All Dynabook original service parts and on-site repair are fully covered, leaving you with no unexpected repair costs.
- The Dynabook certified engineer will visit you on-site by the end of the next business day* to fix the problem, so you can avoid any type of business downtime.
*Next Business Day response is subject to parts availability and the Service Level Agreement of the respective country (see Terms & Conditions).
On-site Repair
Duration: Valid for 3 years starting from the purchase date of your Dynabook product
Service Description: With the Gold On-site Repair, Next Business Day Response Service a Dynabook Certified Engineer will be dispatched to your location, in many countries within the next business day (cut-off time for service case logging: 3 p.m.). In case the service part can easily be replaced by yourself, you can decide if the service part should be sent to you for self-repair instead.
Features:
- • On-site Repair
- • Next Business Day Response (depending on country)
- • Dynabook certified engineer
- • Warranty Extension
- • Dynabook original service parts and labour covered
Purchase Period: Service can be purchased within 90 days of the procurement of your Dynabook product
3 years Platinum Support Service including Hard Drive Retention and Business Support Portal
PSUP123EU-V
Duration: Valid for 3 years starting from the purchase date of your Dynabook product
Service Description: The Platinum Support Service includes an exclusive blend of services aimed at managing disruptions in the quickest and most efficient way. Should a device become in need of repair, you will get an immediate response to solve the issue and if required, a Dynabook certified professional will be dispatched to your location, in many countries within the next business day. This Service further includes a Hard Drive Retention Service, a dedicated Account Manager and a personalised Support Portal, enabling you to keep track of all your mobile assets.
Features:
- • On-site Repair
- • Next Business Day Response (depending on country)
- • Dynabook certified engineer
- • Hard Drive Retention Service
- • Business Support Portal License
- • VIP Support Centre
- • Service Account Manager
- • Monthly Performance Reports
- • Warranty Extension
- • Dynabook original service parts and labour covered
Purchase Period: Service can be purchased within 90 days of the procurement of your Dynabook product